Intensity Casino Privacy Policy

At Intensity Casino, we are fully committed to safeguarding the personal data of every player who visits or registers on intensityscasino.com. This Intensity Casino privacy policy sets out, in plain English, exactly what personal information we collect, why we collect it, how we use it, and the rights you hold over your own data. We have drafted this document in alignment with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and — where relevant — the General Data Protection Regulation (GDPR). Whether you are placing your first deposit, claiming a welcome bonus or simply browsing our catalogue of 4,000+ games, your privacy is treated as a priority, not an afterthought. We encourage you to read this policy in full so you are fully informed about how your user data is managed and protected.

1. Identity of the Data Controller

Intensity Casino is operated by a company incorporated and registered in Curaçao, holding a valid gaming licence issued by the Government of Curaçao. In its capacity as operator of intensityscasino.com, the company acts as the data controller for all personal data processed in connection with the platform. This means we determine the purposes and the means by which your personal information is handled. Any queries regarding data protection or this policy should be directed to our dedicated Data Protection Officer (see Section 15 for contact details). Australian players whose matters fall under the Australian Privacy Act 1988 may also contact the Office of the Australian Information Commissioner (OAIC) if they believe their privacy rights have been breached.

2. Personal Data We Collect

To deliver a safe, compliant and personalised gaming experience, Intensity Casino collects several categories of personal data. The table below provides a clear breakdown of these categories and the specific data points within each one.

We only collect the personal data that is strictly necessary for the purposes outlined in this policy. Intensity Casino does not collect sensitive categories of data such as racial or ethnic origin, religious beliefs or biometric data beyond what is required for mandatory KYC (Know Your Customer) procedures.

3. How We Collect Your Personal Information

Your personal information is gathered through several channels during your interaction with intensityscasino.com:

• Account registration: When you create a player account, you provide identification, contact and login credentials directly to us.
• Deposits and withdrawals: Financial data is collected each time you use a payment method such as PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum or bank transfer.
• KYC verification: Before your first withdrawal is processed, we collect government-issued identity documents as required by our anti-money laundering (AML) obligations.
• Gameplay: Our servers automatically record gaming activity data — stakes, outcomes, session durations and game titles — every time you play.
• Customer support interactions: Live chat conversations and email exchanges at [email protected] are logged and stored.
• Cookies and tracking technologies: Technical data is automatically gathered via cookies, web beacons, pixels and similar technologies as you browse our site (see Section 7 for full details).
• Third-party sources: We may receive user data from identity verification agencies, fraud-detection providers, and payment processors to supplement information you have provided directly.

4. Purposes of Data Processing

The data processing activities carried out by Intensity Casino serve a number of clearly defined and legitimate purposes:

4.1 Account Management

We use your personal data to create, maintain and secure your player account, process logins, manage your profile settings, and enable access to all features of the platform.

4.2 Service Provision

Providing you with seamless access to our 4,000+ game catalogue — from Pragmatic Play slots to Evolution Gaming live tables — requires processing gameplay and financial data in real time.

4.3 Legal and Regulatory Obligations (KYC / AML)

As a licensed operator, Intensity Casino is legally required to verify player identities (KYC) and monitor for suspicious transactions (AML). This data collection is non-optional and is mandated by our Curaçao gaming licence conditions and applicable law.

4.4 Payment Processing

Financial personal information is processed to execute deposits and withdrawals, enforce transaction limits (A$5,000/day, A$15,000/week, A$30,000/month), and maintain accurate financial records.

4.5 Security and Fraud Prevention

Technical and behavioural data is analysed to detect and prevent fraud, account takeovers, bonus abuse and other information security threats. Data security at Intensity Casino depends on this continuous monitoring.

4.6 Responsible Gambling

With your consent, we use personal data and gaming activity records to support responsible gambling tools including deposit limits, bet limits, loss limits, session limits, cooling-off periods (24 hours, 48 hours, 7 days, 30 days) and self-exclusion options (6 months, 1 year, 5 years, or permanent).

4.7 Marketing and Promotions

Where you have given explicit consent, we use contact data to send you information about promotions, bonuses (such as our welcome package of up to A$500 + 100 free spins) and personalised offers. You may withdraw this consent at any time.

4.8 Service Improvement and Analytics

Aggregated and anonymised user data helps us analyse platform performance, improve the gaming experience, and develop new features.

4.9 Customer Support

Communication data — including live chat logs and email correspondence — is processed to resolve your queries efficiently and to maintain our 24/7 support standards.

5. Legal Basis for Data Processing

Under applicable data protection law, every processing activity requires a valid legal basis. Intensity Casino relies on the following grounds:

• Contractual necessity: Processing required to fulfil our obligations under your player account agreement (account management, payments, gameplay).
• Legal obligation: KYC, AML and record-keeping requirements imposed by our gaming licence and applicable law.
• Legitimate interests: Fraud prevention, information security, platform analytics and network protection — where these do not override your fundamental privacy rights.
• Consent: Marketing communications, non-essential cookies and responsible gambling profiling (you may withdraw consent at any time without penalty).

6. Data Storage and Retention Periods

Data storage at Intensity Casino is governed by strict retention schedules. We do not keep your personal data for longer than is necessary for the purposes it was collected, subject to any overriding legal obligations.

Once retention periods expire, your personal information is securely deleted or irreversibly anonymised so that it can no longer be linked back to you.

7. Cookie Policy

The Intensity Casino cookie policy explains how we use cookies and similar technologies on intensityscasino.com. A cookie is a small text file stored on your device when you visit our website. Cookies allow us to recognise your browser, remember your preferences, and deliver a smoother gaming experience.

7.1 Types of Cookies We Use

• Essential cookies: These are strictly necessary for the website to function and cannot be disabled. They include session authentication tokens, security cookies, and load-balancing files. No consent is required for these.
• Analytical cookies: Used to collect anonymised data about how visitors use our site — pages viewed, time spent, and error messages. This data helps us improve our service. The cookie policy for analytical cookies requires your prior consent.
• Functional cookies: These remember your preferences, such as language settings, currency selection, and whether you have accepted our terms. Functional cookies improve the personalisation of your experience.
• Marketing cookies: With your consent, these cookies track your browsing activity across our site and affiliated networks to display relevant promotions and bonus offers. You may opt out at any time via our cookie preference centre.

7.2 Managing Your Cookie Preferences

You can manage your cookie settings at any time through our on-site cookie preference panel or via your browser settings. Please note that disabling essential cookies will impair the functionality of intensityscasino.com. For guidance on managing cookies in popular browsers, visit the support pages for Chrome, Firefox, Safari or Edge.

8. Sharing Your Personal Data with Third Parties

Intensity Casino data protection practices mean we do not sell, rent or trade your personal information to third parties for their own commercial purposes. We share your data only in the following limited and necessary circumstances:

8.1 Payment Processors

To facilitate your deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer, we share relevant financial personal data with our contracted payment service providers. These providers operate under strict data protection agreements and are themselves regulated.

8.2 Identity Verification and KYC Providers

Your identification documents and personal details are shared with accredited KYC/AML service providers to fulfil our regulatory obligations. This is a mandatory element of responsible data collection under our licence.

8.3 Game Software Providers

Certain technical and session data is shared with our game software partners — including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City and Relax Gaming — to deliver and support their games on our platform.

8.4 Regulatory and Law Enforcement Authorities

We are legally obliged to disclose personal data to the Curaçao Gaming Control Board, the OAIC, financial intelligence agencies or law enforcement bodies when required by law, court order or regulatory direction.

8.5 Fraud Prevention Services

To protect our platform and all players, we share relevant user data with third-party fraud detection and information security service providers. All such providers are contractually bound to process data solely for agreed purposes.

8.6 Analytics and Marketing Partners

Where you have given consent, anonymised or pseudonymised user data may be shared with analytics and advertising partners to measure campaign effectiveness and optimise our promotions.

9. International Data Transfers

As Intensity Casino operates globally, your personal data may be transferred to, stored in, and processed in countries outside Australia, including within the European Economic Area (EEA) and other jurisdictions. When such transfers occur, we implement appropriate safeguards to protect your personal information:

• Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
• Adequacy decisions from the relevant supervisory authority confirming equivalent data protection standards
• Binding corporate rules where applicable within our group of companies
• Your explicit consent where required by applicable law

We ensure that any country receiving your personal data provides a level of data security that is consistent with this policy and applicable Australian privacy laws.

10. Data Security Measures

Intensity Casino data security is built on multiple technical and organisational layers to protect your personal information against unauthorised access, disclosure, alteration or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is protected by industry-standard 256-bit SSL/TLS encryption, ensuring that your personal data cannot be intercepted in transit.
• Firewall protection: Advanced firewalls and intrusion detection systems protect our server infrastructure from external attacks and unauthorised access attempts.
• Access controls: Access to personal data within our organisation is strictly limited to authorised personnel on a need-to-know basis, with multi-factor authentication enforced for all administrative systems.
• Data encryption at rest: Sensitive personal information stored in our databases is encrypted using current best-practice cryptographic standards.
• Regular security audits: Our platform and Random Number Generator (RNG) systems are independently audited and certified by accredited testing laboratories to verify fairness and information security.
• Incident response: We maintain a documented data breach response plan. In the event of a breach affecting your personal data, we will notify the relevant supervisory authority and, where required, affected individuals, within the timeframes mandated by law.

Despite these robust measures, no digital transmission or storage system is entirely immune from risk. We encourage players to also take steps to protect their own accounts — including using strong, unique passwords and enabling any available two-factor authentication options.

11. Your Privacy Rights

As an Australian player, the Australian Privacy Principles grant you a set of meaningful privacy rights in relation to your personal data. Where GDPR also applies to your situation, those rights are reflected here as well. Intensity Casino personal data practices are designed to make exercising these rights straightforward and accessible.

11.1 Right of Access

You have the right to request a copy of the personal information Intensity Casino holds about you. We will respond to verified access requests within 30 days.

11.2 Right to Correction

If any personal data we hold is inaccurate, incomplete or out of date, you have the right to request that we correct it promptly. You can update basic account details directly via your account settings, or contact us for more complex corrections.

11.3 Right to Deletion ("Right to Be Forgotten")

You may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected. Please note that we may be required by law to retain certain data (e.g., financial records for AML compliance) even after an account is closed. We will clearly explain any such limitations when responding to your request.

11.4 Right to Restriction of Processing

In certain circumstances — for example, where you contest the accuracy of your data or object to processing — you may request that we restrict the data processing of your personal information while your concern is being investigated.

11.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit that data to another controller.

11.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing at any time. You may also object to processing based on legitimate interests, though we may be able to demonstrate compelling legitimate grounds that override your privacy rights in specific cases.

11.7 Right to Withdraw Consent

Where processing is based on your consent (for example, marketing emails or non-essential cookies), you have the right to withdraw that consent at any time without detriment. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

11.8 Exercising Your Rights

To exercise any of the privacy rights described above, please contact our Data Protection Officer at [email protected]. We may ask you to verify your identity before processing your request. All requests will be handled free of charge and within the timeframes prescribed by law.

12. Supervisory Authority — OAIC

Australian players have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if they believe that Intensity Casino has breached the Australian Privacy Act 1988 or the Australian Privacy Principles. We would, however, encourage you to contact us in the first instance so we can work to resolve your concern directly and promptly.

The OAIC can be contacted at:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

13. Children's Privacy

Intensity Casino does not knowingly collect or process the personal information of any individual under the age of 18. Our platform is strictly for adult players, and age verification is a mandatory component of the KYC process. If we discover that personal data of a minor has been collected, we will delete it immediately and close the associated account. If you believe a minor has registered on our platform, please contact us at [email protected] without delay.

14. Changes to This Privacy Policy

We may update this Intensity Casino privacy policy periodically to reflect changes in law, technology or our business practices. When we make material changes, we will notify registered players via email or by displaying a prominent notice on intensityscasino.com. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy regularly to stay informed about how your personal data is protected. Your continued use of our platform after a policy update constitutes acceptance of the revised terms.

15. Data Protection Officer Contact Details

For any questions, concerns or requests related to the Intensity Casino data protection practices described in this policy, please contact our dedicated Data Protection Officer:

• Email: [email protected]
• General support: [email protected]
• Live chat: Available 24/7 via the chat widget on intensityscasino.com

We are committed to responding to all privacy-related enquiries within a maximum of 30 days, and to resolving any complaint fairly and transparently in accordance with the Australian Privacy Principles.

Frequently Asked Questions (FAQ)

What personal data does Intensity Casino collect?

Intensity Casino collects identification data (name, date of birth, ID documents), contact information (email, phone, address), financial data (payment method details and transaction history), gaming activity records, technical data (IP address, device information) and communication records from live chat and email. This data collection is necessary to operate a safe and compliant gaming environment.

How does Intensity Casino use cookies?

The Intensity Casino cookie policy covers four categories of cookies: essential (required for site functionality), analytical (anonymised usage statistics), functional (preference memory) and marketing (personalised promotions). Essential cookies are always active; all others require your explicit consent, which you can manage via our cookie preference centre at any time.

Is my personal information safe at Intensity Casino?

Yes. Intensity Casino data security is underpinned by 256-bit SSL/TLS encryption, enterprise-grade firewalls, strict internal access controls and regular independent security audits. Our confidentiality standards mean that your personal information is never shared with third parties for their own commercial gain, and all service providers we work with are bound by contractual data protection obligations.

What are my privacy rights as an Australian player?

Under the Australian Privacy Act 1988, your privacy rights include the right to access, correct, or request deletion of your personal data, the right to restrict or object to certain data processing activities, the right to data portability, and the right to withdraw consent for marketing communications and non-essential cookies. To exercise any of these rights, contact our Data Protection Officer at [email protected].

How long does Intensity Casino retain my data?

Intensity Casino data storage periods vary by data type. Account and identity data is retained for the duration of your account plus five years post-closure to meet AML requirements. Financial records are kept for seven years. Technical log data is retained for up to 12 months. Once retention periods expire, your personal information is securely deleted or anonymised.

Can I request deletion of my personal data?

Yes, you can request deletion of your personal data by contacting us at [email protected]. Where no legal obligation requires us to retain specific data, we will delete it promptly. Where a legal obligation applies (such as AML record-keeping requirements), we will explain this clearly and delete the data as soon as the retention period expires. Your right to deletion is an important element of the Intensity Casino privacy policy.

Who can I contact if I have a privacy complaint?

In the first instance, we encourage you to contact our Data Protection Officer at [email protected], as we are committed to resolving all privacy-related concerns directly. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au. The OAIC is the supervisory authority responsible for overseeing compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles.