Intensity Casino Terms and Conditions

Welcome to Intensity Casino. Before you create an account, make a deposit, or claim any promotion, you are required to read and accept the Intensity Casino terms and conditions set out on this page. These terms of use constitute a legally binding user agreement between you and the operator, and they govern every aspect of your relationship with the platform. By registering, you confirm that you have read, understood, and agreed to the full set of Intensity Casino rules described below. If you do not agree with any part of these terms of service, you must not use the website or its associated services.

Intensity Casino is operated by a company registered in Curaçao and holds a licence issued by the Government of Curaçao. Our casino policy is designed to ensure a safe, fair, and enjoyable environment for all players. These general terms apply to all users who access intensityscasino.com, whether via desktop browser, mobile browser, or the Intensity Casino app. Please review these T&Cs regularly, as they may be updated from time to time.

1. General Rules and Eligibility

The following general rules apply to all players who wish to use Intensity Casino. By agreeing to these casino rules, you confirm that:

• You are at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher).
• You are not a resident of a jurisdiction where online gambling is prohibited by law.
• You are acting on your own behalf and not on behalf of another person.
• You are not a current or former employee, director, or contractor of Intensity Casino or any of its affiliated entities.
• You have not previously been self-excluded from Intensity Casino or been excluded at the operator's discretion.
• The funds you deposit are from a legitimate source and are not proceeds of criminal activity.

These registration terms are non-negotiable. Any breach of the eligibility criteria set out in these site rules will result in the immediate suspension or closure of your account, and any winnings generated during a period of ineligibility may be voided at the operator's discretion.

2. Registration Terms and Account Creation

To access the full range of games and services offered by Intensity Casino, you must open a registered account. The following registration terms outline how to create and maintain your account in accordance with our casino policy.

2.1 Opening Your Account

When registering, you must provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, residential address, phone number, and a valid email address. You are responsible for maintaining the accuracy of your account details at all times. Failure to provide correct information is a breach of the Intensity Casino terms and conditions and may lead to the suspension of your account.

2.2 One Account Per Player

Each individual may hold only one account with Intensity Casino. Opening duplicate or multiple accounts is strictly forbidden under our casino rules and will result in the closure of all associated accounts. Any bonuses, free spins, or winnings accrued through multiple accounts will be forfeited. If you discover you have accidentally created a duplicate account, you must contact our support team at [email protected] immediately.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. Intensity Casino will never ask you to share your password by email, live chat, or any other channel. If you suspect that your account has been accessed by an unauthorised third party, you must notify us without delay. The operator accepts no liability for losses arising from unauthorised access where the player has failed to take reasonable security precautions.

3. Know Your Customer (KYC) and Identity Verification

As part of our casino policy and in compliance with anti-money-laundering regulations, all players are required to complete a KYC (Know Your Customer) verification process. This forms an integral part of the Intensity Casino rules relating to account management.

3.1 Documents Required

• Proof of Identity: A clear copy of a government-issued photo ID such as a passport, driver's licence, or national identity card.
• Proof of Address: A recent utility bill, bank statement, or official government correspondence (dated within the last three months).
• Proof of Payment Method: A copy or screenshot of the payment method used to fund your account.
• Source of Funds: In some cases, we may request documents confirming the legitimate origin of your deposited funds.

3.2 Verification Timing

KYC verification is mandatory before your first withdrawal. Intensity Casino reserves the right to request verification documentation at any time, including before processing deposits or crediting bonuses. Failure to provide the requested documents within 30 days may result in account suspension. Once verified, your account status will be updated and withdrawals can proceed in accordance with the withdrawal terms described in Section 5.

4. Deposits

Intensity Casino accepts deposits via a wide range of payment methods, making it easy for Australian players to fund their accounts quickly and securely.

4.1 Accepted Deposit Methods

All deposits are protected by 256-bit SSL/TLS encryption. The minimum deposit at Intensity Casino is A$20 across all supported payment methods. Deposits are generally credited to your account instantly, with the exception of bank transfers and some cryptocurrency transactions which may take longer. Intensity Casino does not charge fees on deposits; however, your bank or payment provider may impose their own charges.

4.2 Deposit Restrictions

Intensity Casino reserves the right to decline a deposit at its discretion, particularly if there is suspicion of fraudulent activity, account abuse, or a breach of these terms of use. Players are not permitted to use third-party payment methods. All funds deposited must come from a payment account registered in your own name.

5. Withdrawal Terms

Understanding the withdrawal terms is essential before you start playing. Intensity Casino processes withdrawal requests within 24 to 72 business hours, subject to successful KYC verification and compliance with these Intensity Casino terms and conditions.

5.1 Withdrawal Limits

The minimum withdrawal amount is A$30. Withdrawals below this threshold will not be processed. VIP players at higher tiers of the loyalty programme may be eligible for enhanced withdrawal limits; please contact our support team for further information.

5.2 Withdrawal Process

To request a withdrawal, log in to your Intensity Casino account and navigate to the cashier section. Select your preferred withdrawal method, enter the amount, and submit the request. Before a withdrawal can be approved, the following conditions must be met:

1. Your KYC documentation must be verified and approved.
2. Any active bonus wagering requirements must be completed in full.
3. The withdrawal must comply with the limits outlined in the withdrawal terms above.
4. Your account must be in good standing with no outstanding compliance flags.

Intensity Casino reserves the right to conduct additional security checks prior to authorising any withdrawal. The operator may also request supplementary documentation as part of an enhanced due diligence process.

6. Bonus Terms and Promotions

Intensity Casino offers a generous welcome package and ongoing promotions to reward our players. The bonus terms below are an integral part of the overall Intensity Casino terms and conditions and must be read carefully before claiming any offer.

6.1 Welcome Bonus

New players at Intensity Casino are eligible for a welcome package worth up to A$500 plus 100 free spins spread across your first three deposits:

• 1st Deposit: 100% match bonus up to A$200 + 50 free spins
• 2nd Deposit: 50% match bonus up to A$150 + 30 free spins
• 3rd Deposit: 75% match bonus up to A$150 + 20 free spins

All welcome bonus offers are subject to the wagering requirements and additional conditions outlined in this section.

6.2 Wagering Requirements

All bonuses awarded by Intensity Casino are subject to 35x wagering requirements. This means that before any bonus funds or winnings derived from bonus funds can be withdrawn, you must wager the total bonus amount thirty-five times. For example, if you receive a A$200 bonus, you must place bets totalling A$7,000 before the wagering requirements are fulfilled.

The Intensity Casino wagering requirements apply to bonus funds only, unless otherwise stated in the specific promotion's terms. Different game types contribute differently toward meeting the wagering requirements:

• Slots: 100% contribution
• Live Casino games: 10% contribution
• Table games (RNG): 10% contribution
• Jackpot slots: 0% contribution (excluded)
• Scratch cards and instant win: 50% contribution

6.3 General Bonus Conditions

The following bonus terms apply to all promotions at Intensity Casino unless a specific promotion states otherwise:

• Bonuses are available to one account per person, per household, and per IP address.
• Bonuses must be claimed within 7 days of being credited and wagering requirements must be met within 30 days.
• Maximum bet while a bonus is active: A$5 per spin or hand. Bets exceeding this limit may result in forfeiture of the bonus and any associated winnings.
• Intensity Casino reserves the right to withdraw or alter any promotion at any time without prior notice, subject to these general terms.
• Free spin winnings are capped at A$100 unless otherwise specified.
• Bonuses cannot be combined unless explicitly stated in the promotion details.
• The operator reserves the right to reclaim bonus funds in the event of abuse or violation of the Intensity Casino rules.

7. Gaming Rules and Fair Play

Intensity Casino is committed to providing a fair and transparent gaming environment. These casino rules apply to all games available on the platform.

7.1 Random Number Generator (RNG)

All RNG-based games at Intensity Casino use a certified Random Number Generator, tested and audited by independent laboratories to ensure that outcomes are entirely random and unpredictable. The certification of our RNG forms part of our operating licence conditions and our broader casino policy. Results cannot be manipulated by the player or the operator.

7.2 Game Providers

Intensity Casino's library features 4,000+ games from more than 50 leading software providers, including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. Each provider operates under their own game rules, which are displayed within each game window. In the event of a conflict between a game provider's rules and these Intensity Casino terms and conditions, the Intensity Casino rules shall prevail.

7.3 Malfunction Policy

In the event of a game malfunction, system error, or communication failure, any bets placed during the disruption will be voided and stakes refunded. Intensity Casino accepts no liability for losses resulting from technical faults beyond its reasonable control. The operator's decision in relation to any disputed game outcome shall be final.

8. Prohibited User Conduct

As part of our site rules, certain activities are strictly prohibited at Intensity Casino. Engaging in any of the following will result in immediate account suspension, forfeiture of balances, and may be referred to the relevant authorities:

• Multiple accounts: Creating or operating more than one player account.
• Collusion: Working with other players to gain an unfair advantage in any game.
• Bots and automated software: Using automated tools, scripts, or artificial intelligence to play games or claim bonuses.
• VPN and proxy use: Accessing Intensity Casino via a virtual private network (VPN), proxy server, or other technology that disguises your true geographical location.
• Chargebacks: Disputing legitimate transactions with your bank or payment provider after they have been used to fund your casino account.
• Fraud: Providing false identity documents, exploiting technical errors, or attempting to manipulate game outcomes by any means.
• Bonus abuse: Systematically exploiting promotional offers in a manner contrary to their intended purpose.
• Money laundering: Using the platform to conceal or transfer funds derived from illegal activities.

These prohibitions are a core element of the Intensity Casino rules and the broader user agreement. Intensity Casino cooperates fully with law enforcement agencies and regulatory bodies in any investigation of suspected criminal activity.

9. VIP Programme

Intensity Casino operates a five-tier VIP loyalty programme recognising and rewarding our most dedicated players. Under our casino policy, VIP membership provides access to enhanced benefits and personalised support.

VIP status is awarded at the sole discretion of Intensity Casino and may be revoked if a player breaches any of these terms of service. Cashback is calculated on net losses over the qualifying period and is credited subject to a 1x wagering requirement unless otherwise specified.

10. Responsible Gambling

Intensity Casino is committed to promoting safe and responsible gambling. As part of our casino policy and in compliance with our licensing conditions, we offer a comprehensive suite of responsible gambling tools:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit.
• Bet limits: Restrict the maximum stake per bet or spin.
• Loss limits: Define the maximum amount you are comfortable losing in a given period.
• Session time limits: Control how long you play in a single session.
• Cooling-off periods: Take a short break from gambling for 24 hours, 48 hours, 7 days, or 30 days.
• Self-exclusion: Request to be excluded from Intensity Casino for 6 months, 1 year, 5 years, or permanently.

To activate any of these tools, visit the responsible gambling section of your account or contact our support team. Once a self-exclusion is activated, it cannot be reversed before the chosen period expires. Intensity Casino will not send promotional communications to self-excluded players. If you feel that gambling is negatively affecting your life, we encourage you to seek support from services such as Gambling Help Online (1800 858 858).

11. Limitation of Liability

To the maximum extent permitted by applicable law, Intensity Casino and its affiliates, directors, employees, and licensors shall not be liable for:

• Any loss of profits, revenue, data, or business opportunities arising from your use of the platform.
• Indirect, consequential, or punitive damages of any kind.
• Losses resulting from the actions of third-party payment providers or game software suppliers.
• Service interruptions caused by maintenance, technical faults, or circumstances beyond the operator's control.
• Losses arising from your failure to comply with the Intensity Casino terms and conditions or these general terms.

Nothing in these T&Cs excludes or limits liability for fraud, death, or personal injury caused by negligence, where such exclusion would be unlawful. Your statutory rights are not affected by these terms of use.

12. Intellectual Property

All content published on intensityscasino.com, including but not limited to text, graphics, logos, software, game interfaces, and multimedia materials, is the exclusive property of Intensity Casino or its licensors and is protected by applicable intellectual property laws. These casino rules do not grant you any licence to reproduce, distribute, modify, or create derivative works based on any content from the website without prior written consent from the operator.

The Intensity Casino brand name, logo, and associated trademarks may not be used in connection with any product, service, or business that is not owned or approved by Intensity Casino, in any manner that is likely to cause confusion, disparagement, or reputational damage.

13. Privacy and Data Protection

Intensity Casino collects and processes your personal data in accordance with its Privacy Policy, which forms an inseparable part of this user agreement. By accepting these Intensity Casino terms and conditions, you also agree to the terms of our Privacy Policy. Key points include:

• We collect personal data to verify your identity, process payments, and comply with legal obligations.
• Your data is stored securely using 256-bit SSL/TLS encryption and is not sold to third parties.
• We may share data with regulatory authorities, payment processors, and game providers as required by law or contract.
• You have the right to access, correct, and request deletion of your personal data, subject to our legal retention obligations.

For full details, please refer to the Privacy Policy available on the Intensity Casino website. To exercise your data rights, contact us at [email protected].

14. Account Closure

You may close your Intensity Casino account at any time by submitting a written request to [email protected]. Before closure, any remaining real-money balance will be returned to you via your preferred withdrawal method, provided all withdrawal terms have been met. Bonus balances that have not yet satisfied the applicable wagering requirements will be forfeited upon account closure.

Intensity Casino reserves the right to close any account at its discretion if:

• A player breaches the Intensity Casino rules or this user agreement.
• Fraudulent or suspicious activity is detected.
• The account has been inactive for 12 consecutive months (dormant account policy applies; an administration fee may be applied).
• Compliance with applicable law requires account termination.

15. Changes to Terms

Intensity Casino reserves the right to amend, update, or replace any part of these terms of service at any time. Where changes are material, we will provide at least 14 days' notice by email or via a prominent notice on the website. Continued use of the platform after the effective date of any changes constitutes your acceptance of the revised Intensity Casino terms and conditions. It is your responsibility to review these T&Cs regularly. The most current version will always be available at intensityscasino.com/terms-and-conditions/.

16. Governing Law and Dispute Resolution

These general terms and the entire Intensity Casino user agreement are governed by the laws of Curaçao. The operator holds a licence issued by the Government of Curaçao, and all activities on the platform are conducted in accordance with the conditions of that licence.

In the event of a dispute, we encourage players to contact our customer support team in the first instance. Complaints can be submitted via:

• Live chat: Available 24/7 on the website
• Email: [email protected] (response within 12 hours)

If a dispute cannot be resolved through direct negotiation, you may escalate the matter to the relevant alternative dispute resolution (ADR) body as specified in our licensing documentation. Intensity Casino will cooperate fully with any ADR process. The decision of the ADR body shall be binding on Intensity Casino but not on the player, who retains the right to pursue legal remedies.

17. Contact Information

If you have any questions about these Intensity Casino terms and conditions, our casino policy, or any other aspect of the terms of use, please do not hesitate to reach out to our team:

• Support Email: [email protected]
• Compliance Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the website

Our customer support team is trained to assist with all enquiries relating to account management, deposits, withdrawals, bonuses, responsible gambling, and the Intensity Casino rules outlined in this document.

Frequently Asked Questions About Intensity Casino Terms and Conditions

What are the main Intensity Casino terms and conditions I need to know?

The key points of the Intensity Casino terms and conditions include: you must be 18 or older to play, only one account is permitted per person, KYC verification is required before your first withdrawal, all bonuses carry a 35x wagering requirement, and prohibited conduct such as using VPNs or bots will result in account closure. Reading the full terms of use before registering is strongly recommended.

What are the wagering requirements at Intensity Casino?

The Intensity Casino wagering requirements are set at 35x the bonus amount. For example, a A$100 bonus requires A$3,500 in total bets before the bonus can be withdrawn. Different games contribute at different rates toward meeting the wagering requirements, with slots contributing 100% and live casino games contributing only 10%.

How long does it take to withdraw funds under the Intensity Casino withdrawal terms?

Under the withdrawal terms, Intensity Casino processes withdrawals within 24 to 72 business hours. The minimum withdrawal is A$30 and the daily limit for standard accounts is A$5,000. Completing KYC verification in advance will ensure your withdrawal is not delayed.

Can I close my account under the Intensity Casino user agreement?

Yes. Under the Intensity Casino user agreement, you can request account closure at any time by emailing [email protected]. Any real-money balance will be returned to you, while unused bonus funds subject to outstanding wagering requirements will be forfeited.

What site rules apply to bonus usage at Intensity Casino?

The site rules governing bonus usage require that you wager bonus funds 35 times before withdrawal, that your maximum bet during bonus play does not exceed A$5 per spin, and that you do not use prohibited software or create multiple accounts to claim bonuses. Violating the bonus terms may result in the forfeiture of your bonus and winnings.

Does Intensity Casino share my data with third parties?

Under our casino policy and Privacy Policy, Intensity Casino does not sell your personal data. We share data only where required by law or contract, such as with payment processors, game providers, and regulatory authorities. All data is protected by 256-bit SSL/TLS encryption. For more information, refer to our Privacy Policy or contact [email protected].

Which law governs the Intensity Casino terms of service?

The Intensity Casino terms of service are governed by the laws of Curaçao. The casino operates under a licence from the Government of Curaçao. Disputes that cannot be resolved directly with our support team may be escalated to the ADR body specified in our licensing documentation.

By playing at Intensity Casino, you acknowledge that you have read, understood, and agreed to all of the Intensity Casino terms and conditions, including the bonus terms, withdrawal terms, registration terms, and all other site rules contained within this document. If you have any doubt about your obligations under these T&Cs, please contact our support team before proceeding. We want every player to enjoy a safe, fair, and rewarding experience at Intensity Casino.