Intensity Casino Responsible Gaming Policy

At Intensity Casino, we believe that entertainment and player safety go hand in hand. Our commitment to responsible gambling is not simply a checkbox — it is a core pillar of everything we do. Whether you are spinning the reels for the first time or you have been playing for years, we want every session to remain a positive experience. This page outlines every tool, resource, and support network available to help you play responsibly, maintain full gambling control, and enjoy our platform on your own terms. If you ever feel that your relationship with gambling is changing, Intensity Casino responsible gambling resources are here to help you take back the wheel.

Intensity Casino's Commitment to Safe Gambling

Intensity Casino operates under a licence issued by the Government of Curaçao and takes its obligations to player welfare extremely seriously. Safe gambling is not an afterthought — it is engineered into the platform from the ground up. Our dedicated player protection team monitors account activity around the clock, and our suite of safer gambling tools gives every player the power to set firm personal boundaries before a single bet is placed.

We understand that gambling is meant to be a leisure activity, not a financial strategy or an emotional escape. Intensity Casino encourages every member to treat their gambling budget as they would any entertainment spend: define it clearly, stick to it, and never chase losses. Our platform is designed to make responsible gaming easy, accessible, and stigma-free.

Understanding Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or experience. It does not always begin with dramatic losses; often it develops gradually, and the signs can be easy to miss or rationalise away. Intensity Casino wants every player to be informed, so you can recognise the warning signs in yourself or someone close to you before they escalate into a full gambling addiction.

Financial Warning Signs

• Spending more money on gambling than you originally planned or can afford
• Borrowing money, selling possessions, or taking out loans to fund gambling
• Neglecting bills, rent, or essential expenses in order to keep playing
• Chasing losses by placing progressively larger bets to recover previous losses
• Hiding gambling expenditure from family members or financial partners
• Gambling with money earmarked for savings, groceries, or other necessities

Emotional Warning Signs

• Feeling anxious, irritable, or restless when not gambling
• Using gambling as a way to escape stress, depression, or difficult emotions
• Feeling guilt or shame after a gambling session but returning anyway
• Preoccupation with gambling — constantly thinking about your next session or reliving past wins
• Needing to gamble with higher stakes to achieve the same level of excitement
• Repeated unsuccessful attempts to cut back or stop gambling altogether

Social Warning Signs

• Neglecting work, study, or family responsibilities because of gambling
• Withdrawing from friends or social activities to spend more time gambling
• Lying to loved ones about the amount of time or money spent gambling
• Relationship conflicts caused by gambling behaviour
• Declining performance at work or school linked to gambling preoccupation

If two or more of these signs resonate with you, we strongly encourage you to use the self-assessment below and reach out to one of the gambling help organisations listed further down this page.

Self-Assessment Questionnaire

The following questions are adapted from internationally recognised problem gambling screening tools. Answer them honestly — your responses are for your own awareness only.

1. Have you ever spent more time or money gambling than you intended?
2. Have you gambled to escape worries, boredom, or uncomfortable feelings?
3. Have you tried to win back money you had lost by continuing to gamble?
4. Have you borrowed money or sold items to fund your gambling?
5. Have you ever felt the urge to gamble with larger amounts to feel the same excitement?
6. Have you felt guilty or ashamed about your gambling?
7. Have you hidden your gambling activity from family or friends?
8. Have you argued with people close to you about money connected to gambling?
9. Have you missed work, school, or important appointments because of gambling?
10. Have you considered that you might have a problem with gambling?

If you answered yes to three or more questions, your gambling may be causing harm. Please activate one or more of the safer gambling tools below and consider speaking to a professional counsellor.

Intensity Casino Responsible Gambling Tools

Intensity Casino responsible gambling tools are available to every registered player directly from within your account dashboard. These controls are free, confidential, and take effect promptly once activated. There is no waiting period for limits that reduce your exposure — only increases to existing limits require a short cooling-down confirmation period to prevent impulsive decisions.

Deposit Limits

Deposit limits are one of the most effective forms of gambling control available. At Intensity Casino, you can set deposit limits on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This prevents overspending and keeps your gambling budget firmly under your control.

Bet Limits

Our bet limit tool allows you to cap the maximum wager you can place on any single bet or spin. This is especially useful if you enjoy high-volatility slots or live casino tables where the temptation to increase stakes can run high. Setting a firm bet ceiling is a simple yet powerful way to gamble responsibly and protect your bankroll over the long term.

Loss Limits

Loss limits put a hard stop on how much you can lose within a defined time frame. At Intensity Casino, you can configure loss limits daily, weekly, or monthly. Once your losses reach the threshold you have set, your account will be prevented from accepting further play until the period expires. This tool is particularly valuable for players who find it easy to keep chasing losses in the heat of the moment.

Session Limits

Session limits control how long you spend gambling in a single sitting. You can set a maximum duration — anywhere from 30 minutes to several hours — after which Intensity Casino will automatically end your session and log you out. Regular breaks help you maintain perspective, make clearer decisions, and ensure that gambling remains a fun activity rather than a compulsive one. We recommend combining session limits with deposit and loss limits for the most comprehensive form of player protection.

Cooling-Off Period

A cooling-off period is a short-term break from gambling. Intensity Casino offers cooling-off durations of 24 hours, 48 hours, 7 days, and 30 days. During a cooling-off period, your account remains active but wagering is completely suspended. You will not receive any promotional emails or bonus offers during this time. The cooling-off period activates immediately and cannot be shortened once set — this is by design, to protect you from impulsive reversal decisions.

Self-Exclusion

Self-exclusion is the strongest player protection tool available at Intensity Casino. If you feel that a temporary break is not enough, you can exclude yourself from the platform for 6 months, 1 year, 5 years, or permanently. During self-exclusion, your account is closed, all marketing communications are halted, and you will be blocked from opening a new account on the platform.

To activate self-exclusion, navigate to the Responsible Gambling section of your account, select the exclusion period, and confirm your choice. You can also contact our support team via live chat or by emailing [email protected] to request immediate self-exclusion assistance. We will process your request without delay and without requiring justification.

If you choose permanent self-exclusion, the decision is irreversible. We take this step seriously and will not accept requests to reopen permanently excluded accounts.

Activity Monitoring and Reality Checks

Intensity Casino provides an account activity dashboard that shows your complete gambling history, including deposits, withdrawals, wins, losses, and time spent playing. Reviewing this data regularly is an excellent habit for anyone who wants to maintain gambling control. You can view summaries for the past 7, 30, or 90 days.

In addition, our optional reality check notifications alert you at intervals you define — every 30, 60, or 120 minutes — with a pop-up showing how long you have been playing and your net balance for the session. These gentle nudges are part of our broader commitment to responsible gaming and help keep impulsive extended sessions in check.

The Eight Golden Rules of Safe Gambling

Following these eight principles will help you keep gambling enjoyable and within healthy boundaries, whether you play at Intensity Casino or anywhere else.

1. Set a budget before you play — decide exactly how much you can afford to lose and treat it as an entertainment expense, not an investment.
2. Never chase losses — if you have reached your loss limit, stop. Chasing losses almost always results in larger losses.
3. Gamble with time limits — use session limits to keep your sessions short, sharp, and enjoyable.
4. Treat winnings as a bonus — never depend on gambling as a source of income. Winnings are never guaranteed.
5. Play for entertainment, not escape — if you find yourself gambling to relieve stress, anxiety, or depression, seek support rather than another game.
6. Take regular breaks — step away from the screen, get fresh air, and return only when you feel clear-headed.
7. Keep gambling in proportion — it should be one of many leisure activities in your life, not the primary one.
8. Know when to ask for help — using the tools above and contacting gambling help organisations is a sign of strength, not weakness.

Protection of Minors

Intensity Casino maintains a strict minimum age policy. Our platform is available exclusively to players aged 18 years and over. We conduct mandatory Know Your Customer (KYC) verification before processing any withdrawal, and we reserve the right to request age verification at any point during a player's account lifecycle. Knowingly allowing a minor to gamble is a violation of our Terms and Conditions and may result in permanent account closure and reporting to relevant authorities.

Tips for Parents and Guardians

If you share a device or household with minors, we strongly recommend taking the following steps to keep children away from online gambling platforms:

• Never share your Intensity Casino login credentials with anyone, including family members.
• Log out of your account after every session — do not rely on "remember me" features on shared devices.
• Use a strong, unique password that minors cannot easily guess.
• Enable device-level screen-time controls and parental restrictions on shared computers, tablets, and smartphones.
• Have an open conversation with your children about the risks of gambling and why it is only for adults.
• Store any physical payment cards separately and securely so that minors cannot make deposits on your behalf.

Parental Control Software

In addition to the built-in controls offered by most operating systems, the following dedicated parental control solutions can block access to gambling websites across all devices in your household:

• Net Nanny — comprehensive content filtering with category-based blocking for gambling sites, available for Windows, macOS, iOS, and Android.
• Qustodio — granular usage reports and category blocking; supports multiple device types and offers a family dashboard.
• Norton Family — built into the Norton security suite; allows website blocking by category, time scheduling, and location tracking for younger children.

We encourage all parents and guardians to install at least one of these tools on shared devices as a precautionary measure, even if your children are currently too young to show interest in gambling.

Gambling Blocking Software

If you are struggling to stay away from gambling sites despite setting limits or completing a cooling-off period, dedicated blocking software provides an additional layer of protection. These tools work at the device or network level and can be extremely effective for people in recovery from gambling addiction.

• Gamban — blocks thousands of gambling websites and apps across all your devices simultaneously. Gamban is widely regarded as the most comprehensive gambling blocker currently available, and a basic subscription is available free of charge for individuals experiencing gambling addiction.
• BetBlocker — a free tool developed by a charity that blocks access to over 80,000 gambling websites. Available for Windows, macOS, iOS, and Android, BetBlocker can be set for a period ranging from 24 hours to 5 years.
• Betfilter — monitors your internet activity in real time and prevents access to gambling platforms. Available as a subscription for PC and Android.

Using these tools alongside the built-in safer gambling tools at Intensity Casino creates a powerful, multi-layered safety net that makes it significantly harder to gamble impulsively.

Gambling Help — Australian Support Organisations

If you or someone you know needs support for problem gambling, free and confidential help is available 24 hours a day, 7 days a week. Intensity Casino encourages any player who is concerned about their gambling to reach out without delay.

Australian Support Services

International Support Services

For players outside Australia or those who prefer an international service, the following organisations offer world-class gambling help:

• GamCare (gamcare.org.uk) — UK-based charity providing free counselling, a national helpline, and an extensive online forum for people affected by problem gambling.
• BeGambleAware (begambleaware.org) — offers a free helpline, self-assessment tools, and a directory of treatment services across the UK and internationally.
• Gambling Therapy (gamblingtherapy.org) — an international online service offering free practical advice, emotional support, and live group therapy sessions in multiple languages.

How to Activate Your Safer Gambling Tools at Intensity Casino

Activating any of the safer gambling tools at Intensity Casino takes only a few minutes. Here is a step-by-step guide:

1. Log in to your Intensity Casino account.
2. Click on your profile icon in the top right-hand corner.
3. Navigate to Account Settings → Responsible Gambling.
4. Choose the tool you wish to activate: deposit limits, bet limits, loss limits, session limits, cooling-off period, or self-exclusion.
5. Enter your preferred values and confirm.
6. You will receive a confirmation email to your registered address once the tool is active.

If you experience any difficulty, our customer support team is available via live chat 24/7 or by email at [email protected]. Our team is trained to handle responsible gaming requests with sensitivity and urgency.

Responsible Gambling vs Problem Gambling — Know the Difference

Understanding where healthy gambling ends and problem gambling begins is crucial. The table below outlines the key differences:

Frequently Asked Questions

How do I set deposit limits at Intensity Casino?

Log into your account, go to Account Settings → Responsible Gambling, and select the deposit limits option. You can set limits for daily, weekly, or monthly periods. Reductions take effect immediately, while increases require a 24-hour confirmation window as a safeguard against impulsive decisions. Intensity Casino responsible gambling tools are always accessible at no cost.

What is the difference between a cooling-off period and self-exclusion?

A cooling-off period is a temporary suspension of wagering activity — lasting 24 hours, 48 hours, 7 days, or 30 days — after which your account automatically reactivates. Self-exclusion is a longer, more serious commitment ranging from 6 months to permanent closure. We recommend a cooling-off period if you need a short break and self-exclusion if you feel your gambling is becoming genuinely harmful.

Can I gamble responsibly and still claim bonuses?

Yes. Intensity Casino responsible gambling tools do not prevent you from claiming bonuses. However, please bear in mind that wagering requirements of 35x apply to bonus funds. We encourage you to factor bonus wagering into your overall budget when setting deposit limits or loss limits, so that responsible gaming remains central to your experience.

What happens to my balance if I self-exclude?

Any real-money balance in your account at the time of self-exclusion will be processed for withdrawal according to our standard procedures. Pending withdrawals will continue to be processed. Bonus balances may be forfeited in line with our Terms and Conditions. Our support team at [email protected] can guide you through this process.

Does Intensity Casino share my responsible gambling data?

Your account data is handled in accordance with our Privacy Policy and applicable data protection legislation. We do not sell your personal data to third parties. Where required by our licensing obligations or legitimate player protection protocols, limited data may be shared with our Curaçao regulators. Your use of safer gambling tools is entirely confidential within our platform.

I think a family member has a gambling problem. What can I do?

If someone close to you is showing signs of gambling addiction, try approaching the conversation with compassion rather than confrontation. Share the resources on this page, particularly Gambling Help Online (1800 858 858) and Relationships Australia (1300 364 277), both of which offer support for affected family members as well as the person who is gambling. You cannot force someone to seek help, but expressing your concern calmly and providing information about gambling help services can make a significant difference.

How do I set session limits at Intensity Casino?

Session limits are configured in the same Responsible Gambling section of your account settings. Select the maximum time you wish to spend in a single session, and Intensity Casino will automatically log you out when that time is reached. You will also see a pop-up notification as you approach your limit, giving you a chance to save your progress or finish your current game.

Our Ongoing Commitment to Player Protection

Intensity Casino reviews its responsible gaming policies regularly and updates them in line with the latest research, regulatory guidance, and best practices from the wider industry. We work with third-party auditors to ensure our safer gambling tools function as intended, and we continuously train our customer support team to identify and assist players who may be showing signs of problem gambling.

We firmly believe that safe gambling is sustainable gambling. When players are in control of their time and money, they have better experiences — and that is good for everyone. If you have any feedback on how we can improve our responsible gambling provisions, please write to us at [email protected]. We read every message and take every suggestion seriously.

Thank you for taking the time to read this page. At Intensity Casino, we are proud to gamble responsibly alongside you — and to make sure that the tools, information, and support you need are always within reach. Remember: play responsibly, stay in control, and never hesitate to ask for help.